Carpet Cleaning FAQ
Q: Why should I clean my carpet?
A: The most obvious reason to clean carpets is so they look good, however clean carpets also facilitate a healthier environment. Carpets act as a “sink”, trapping and filtering dirt and soil. This collection and filtering process trap these contaminants within your carpet, which in turn cleans the air you breathe. But like any other filter, your carpet needs to be cleaned on a regular basis, or it will lose its filtering ability. If these contaminants are in your home, they could be contributing to your family’s health and allergy problems.
Q: How often should a carpet be cleaned?
A: Cleaning carpets often helps to maintain its new appearance. Some people worry that cleaning too frequently will cause carpet to age more quickly, but the opposite is true. Allowing dirt to build up within a carpet’s pile will age the carpet prematurely. The majority of carpet manufacturers recommend cleaning by a professional janitorial cleaning firm such as Done Just Right Cleaning at least once every 12 months.
Q: Do you move furniture?
A: Done Just Right Cleaning will move sofas, loveseats, chairs, and any small tables provided that they have been cleared of all items. Beds, dressers, and heavier pieces are left in place. For liability reasons, we do not move china hutches, entertainment systems, pianos, or other valuable belongings.
Q: How long does the carpet cleaning process take?
A: We are able to clean approximately 400 square feet per hour. This can vary slightly depending upon the amount of soil, how much furniture needs to be moved, specialty spotting procedures, and setup time.
Q: What about reoccurring spots & stains?
A: If a spot returns a day or so after cleaning, it may have been due to the nature of the spot. Deep stains tend to surface if they are in the backing of the carpet.
Q: Can you fix indentations from heavy furniture?
A: No guarantee can be made on removing indentations from heavy furniture. In addition to the pile of the carpet being crushed, the backing of the carpet is indented. Heat, moisture, and hand grooming with our equipment may help, but it will take time to release back to normal, if at all. Severe cases may be permanent.
Q: How long will it take for my carpet to dry?
A: In most situations, your clean carpets will dry in 3 to 6 hours. Drying times may be higher due to high humidity, no ventilation and heavily soiled carpet. Done Just Right Cleaning guarantees that all carpet be dried within 24 hours. Try to keep pets, children, and heavy traffic off the carpet during the drying process. As a courtesy, Done Just Right will leave booties for you to use in case you may need to walk on the carpet. Wait 24 hours before removing styrofoam blocks or protective tabs that our technicians have placed under the furniture to protect the carpet.
Q: Why should I have my carpets scotchgarded?
A: Scotchgard Protector will not only keep your carpet looking good longer but will make it easier for you to keep it clean. Dry soil is easily vacuumed away, and spills can be spot cleaned more easily than unprotected carpet. Having this protective coating on your carpet will also help reduce the wear and abrasion caused by sand and dry soil that is tracked into your home.
Q: What is the black line around the room?
A: The black line is called “air filtration”. It is caused by your heating system. Your carpet acts like a filter in your home. Impurities and dirt breathe through the carpet. Changing the filter in your air conditioning system frequently will reduce the amount of “blackness” collected. Additionally, you can use your vacuum attachment to clean that area effectively. Cleaning the carpet will lessen the black line but will not take care of it entirely.
